We have a love-hate relationship with All-State. They have fair rates, disappearing deductible, and most of the time, we get good customer service when we call. However, over the six years weve been insured by them, despite no claims, our rates continue to go up. Also, multiple mistakes have been made on our renewals, weve gotten different information from different agents, and we almost always have to follow up after making changes to correct something. Overall, we are likely to stay because the rates are reflective of our driving records and its nice to be rewarded for being good drivers. Just wish service and advice were a bit more consistent.