Speaking with over 10 years outstanding customer service experience and from managing staff at Manchester Aiport, I can say with confidence that the staff at this branch are a disgrace to the brand they work for. I went in without my card asking to withdraw 10 pounds from my account, and was met with the condescending response from the staff member "Are you sure, or is that too much?". They then proceeded to crowd round me and my phone like vultures trying to pry my own mobile phone from my hands without even asking politely, and when I told them I thought they were being invasive, she replied bitterly "I'm only trying to HELP you'.Whilst stood in the queue, the only man in the branch at the time was dealing with a family, it was quite a lengthly session they had. However instead of the man taking them in to a private room to discuss it all, it opted to discuss this families finances in full view of the entire bank and its waiting customers, as one of those customer in line, it did feel very awkward.If I was area manager of this branch, I would have very deep concerns about the way its staff conduct themselves, before they lose more customers. Appalling from a bank that serves under RBS - A PUBLICLY OWNED COMPANY!